Has your dog or cat recently visited the veterinarian for an injury or illness? Provide PetFirst the following items to ensure your claim is processed quickly:
If you’re headed to the vet and worried you’ll forget something, simply view below for additional information or click download our Vet Visit Package, which includes a list of documents you’ll need to bring home, as well as a copy of our claim form.
Commonly referred to as SOAP notes, these can be digital records or handwritten from your veterinarian. If this is your first claim with PetFirst, we also require the last 12-months of veterinary records. If you adopted your pet and this is your first claim, we require the adoption paperwork and any veterinary records you may have.
Hassle-Free Vet Follow-Up! After you submit your claim, PetFirst will contact your vet if we’re missing any information.
These invoices may be digital or handwritten and are also provided by your veterinarian’s office. To process your claim and maximize your reimbursement, we must have an itemized invoice to show the charges broken down and not just a total cost.
A complete Claim Form will help you get the fastest reimbursement possible. Claim forms should be completed by the pet owner, and much of the necessary information and documentation should be included within the records and documents from your veterinarian.
All claims and documents must be submitted within 90 days of the treatment or invoice date. There are several options for submitting your claim and veterinary records, including via PetFirst’s online MyPets portal, email, fax, or standard mail.
Log in to your MyPets Account
877.281.3348
PetFirst Pet Insurance
400 Missouri Avenue
Jeffersonville, IN 47130