Do you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst Pet Insurance policy1, or need help with your existing plan? Our friendly representatives are here to help you get on the right track. Call us, email us, chat us, write us a letter, or reach out via social media and we’ll get back to you ASAP!
You can submit your claim via PetFirst Pet Insurance’s online portal. Be sure to send the claim form, veterinary records, and an itemized invoice in order to get your claim processed quickly and money back in your pocket.4 You must submit a claim within 90 days of treatment or invoice date.
Log in to your MyPets Account
PetFirst Pet Insurance
400 Missouri Avenue
Jeffersonville, IN 47130
No! There is no maximum to your benefits, and you will have coverage for the entirety of your pet’s life without a payout cap. Our pet health policies have robust annual limits, which reset at the beginning of a new policy year. There are no per-incident limits on our plans; so if you need to use the entirety of your annual limit all at once, you can.
Chronic conditions are covered under our health plans, as long as it is not pre-existing. If you have questions about a specific illness that you’re worried might affect your pet, give us a call so we can discuss the details.
Not at all. You’re free to use any licensed veterinarian in the United States, including emergency animal hospitals and specialists.
Yes, you can! If you decide to upgrade, you’ll be subject to a new 14-day illness waiting period, but there will not be a penalty for changing your plan. There are no new wait periods for downgrading coverage. When you increase your limit, keep in mind that any conditions that developed under your old limit will be covered at the limit from the policy year in which that condition developed. If you lower your plan’s limit, the condition will be covered at the lower limit.
Yes! If the treatment you choose is offered by a licensed veterinarian, alternative medicines/therapies are covered by your plan.
No. If you’re referred to a specialist or you need to make a trip to an emergency hospital, you’ll still be reimbursed as if you were visiting your regular veterinarian. We’ll cover any specialist fee or emergency fee as part of the exam fee, so don’t hesitate to take your dog or cat to the right care provider for the job.