Frequently Asked Questions
After I enroll can I change my deductible or reimbursement level?
Absolutely! You can raise or lower your deductible or reimbursement level at any time. If you decide to do this, simply call us at 866-937-7387 to make adjustments. There’s no lead time for raising or lowering your rates or levels, so the changes will become effective immediately.
Are there any types of caps or maximum limits?
No! There is no maximum to your benefits, and you will have coverage for the entirety of your pet’s life without a payout cap. Our pet health policies have robust annual limits, which reset at the beginning of a new policy year. There are no per-incident limits on our plans; so if you need to use the entirety of your annual limit all at once, you can.
Can I change my deductible? Are there penalties for doing so?
Feel free to change your deductible as often as once a month without penalties, though keep in mind that any conditions previously covered would be subject to the higher deductible. Since our policy deductibles are per-incident, once it’s met for a specific illness or injury, that deductible is no longer required, and we’re able to cover up to 90% of all future claims related to that concern, depending on the percentage reimbursement selected on your policy.
Questions about changes in your deductible? Contact a PetFirst representative for more clarity.
Does my pet have to be spayed or neutered to be eligible for coverage? Do you cover spaying & neutering?
We’re happy to provide coverage for spayed or neutered dogs and cats,but we offer the same high-quality care for those who aren’t. We do not cover the cost of spaying and neutering in our plans, but we’ll help with some of the costs if you have our routine 250 and 400 riders. You’ll need to have those already in place in order to receive reimbursement for spaying and neutering.
Does my pet need a vet exam to qualify for coverage?
No. We don’t require a veterinary exam to qualify for a PetFirst plan or for your coverage to begin.
Does PetFirst cover alternative medicine/therapies?
Yes! If the treatment you choose is offered by a licensed veterinarian, alternative medicines/therapies are covered by your plan.
Pet Fun for Everyone
View a tutorial on building a pet first aid kid for you cat or dog, or simply browse our collection of helpful and fun DIY pet project guides!
