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One Quartermaster Court
Jeffersonville, IN 47130
Fax 877-281-3348

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PetFirst Privacy Policy

PetFirst Healthcare is committed to protecting your privacy. This Privacy Policy applies to PetFirst Healthcare and governs data collection and usage. By becoming a customer of PetFirst Healthcare, you consent to the practices described in this statement.

Collection of your Personal Information
PetFirst Healthcare collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. PetFirst Healthcare also collects demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

If you directly disclose personally identifiable information or personally sensitive data through PetFirst Healthcare public message boards, while PetFirst Healthcare does not collect this data, this information may be collected and used by others. Note: PetFirst Healthcare does not read any of your private online communications.

Use of your Personal Information
PetFirst Healthcare collects and uses your personal information to deliver the services you have requested. PetFirst Healthcare also uses your personally identifiable information to inform you of other products or services available from PetFirst Healthcare and its affiliates. PetFirst Healthcare may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

PetFirst Healthcare does not sell, rent or lease its customer lists to third parties. PetFirst Healthcare may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, PetFirst Healthcare may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to PetFirst Healthcare, and they are required to maintain the confidentiality of your information.

PetFirst also may share your personal information with third party retailers through which our products are offered.  Those third parties and their affiliates may use the information in connection with their customer loyalty or rewards programs, and to market to you, and for other purposes. If you would like to opt out of such disclosure to non-affiliated third parties (other than those required or permitted by law), you may call us at 1-866-937-7387 or write to us at the following address:

PetFirst Healthcare

One Quartermaster Court

Jeffersonville, IN 47130

In addition, PetFirst Healthcare will disclose your personal information as permitted by law, without notice, and if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on PetFirst Healthcare; (b) protect and defend the rights or property of PetFirst Healthcare; and, (c) act under exigent circumstances to protect the personal safety of users of PetFirst Healthcare, or the public.

Security of your Personal Information
PetFirst Healthcare secures your personal information from unauthorized access, use or disclosure. PetFirst Healthcare secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Changes to this Statement
PetFirst Healthcare will occasionally update this Privacy Policy to reflect company and customer feedback. PetFirst Healthcare encourages you to periodically review this Policy to be informed of how PetFirst Healthcare is protecting your information.

Contact Information
PetFirst Healthcare welcomes your comments regarding this Privacy Policy. If you believe that PetFirst Healthcare has not adhered to this Policy, please contact PetFirst Healthcare at

One Quartermaster Court

Jeffersonville, IN 47130

We will use commercially reasonable efforts to promptly determine and remedy the problem.

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How It Works

Pet insurance reimburses pet owners for veterinary costs, and works very differently than human healthcare. Choose the coverage, deductible & premium to fit your budget & needs. Pay a predictable premium; when your pet gets sick or hurt, visit the same vet you always use.

You pay the vet, send us the bill & we reimburse you according to your personalized plan, with the fastest payment times in the industry. No worrying about whether it will fit in your budget. No arguing with your vet about following an insurance company’s benefits schedule. PetFirst lets you put your pet’s health first.

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