Testimonials | PetFirst

Testimonials

PetFirst is committed to being a kind, humane and helpful advocate for you while you make health-related decisions for your pets. But don’t just take our word for it. Listen to what some of our policyholders have to say about their experiences as part of the PetFirst family. 

After deciding to adopt Chex, an energetic and loving puppy, I also opted to activate insurance with PetFirst Pet Insurance. Just a few short months after adoption I noticed that some of Chex’s favorite playtime activities, Frisbee and Fetch!, were causing a great deal of discomfort for him at the end of the day. 

Chex was becoming increasingly stiff when standing, uncomfortable at night, and having difficulty maneuvering stairs.  This continued to get progressively worse every day following. The painful cries when walking led to a trip to the vet, and a diagnosis of double hip dysplasia. At the time, my concern was that Chex would be able to get the care needed to ensure he would be able to live his life pain free, while still being able to participate in all of his favorite activities. After the procedure of a complete left hip replacement, followed by three months of limited activity, I now have my happy, healthy, athletic dog back! 

Filing a claim with PetFirst was easy and within a week of filing my claim I received my reimbursement check for the procedure totaling over $4,700.  I am glad I made the decision to have PetFirst Pet Insurance for Chex, and very thankful for the reimbursement for my vet bills.  I cannot thank PetFirst enough for the financial peace of mind for me and more importantly for a lifetime of healthy living for Chex!

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My pup Sherbert got Parvo Virus within the first week of adopting her. Luckily the humane society provided a 30 day trial of PetFirst.. I extended it and… it’s the best thing I have ever done.

Bryanna | Pet Parent to Sherbert and Porkchop

I found Mojo feasting on a packet of homemade scones that were chock-full of chocolate chips.  They had apparently fallen unnoticed out of our upright freezer when we got something out.  The packet contained three scones and was wrapped in several layers of plastic wrap.  By the time I found him, Mojo had consumed two entire scones and started on the third one.  He also had eaten a huge hole in the plastic wrap.  It was a weekend evening, so I knew my vet would not be open.  I called a local small animal emergency hospital.  They told me to bring him in right away.

When I got Mojo to the hospital, they induced vomiting, watched him for a couple of hours, and gave him a dose of activated charcoal.  I paid the bill them the $168.25 bill and brought Mojo home with instructions to watch him carefully for any symptoms.  The next day I remembered that I had pet insurance, so I called the small animal hospital.  They were very helpful, and they took my information and submitted the claim.

Right away I received an e-mail confirmation from PetFirst that they had received my claim and would be following up on it.  Soon after, I received a check from PetFirst to reimburse me for all the cost except the $50 deductible.  I could not believe how easily it had all been handled with no hassle whatsoever!

Happily, Mojo made a full recovery, and I am secure in the knowledge that, if we ever have another emergency, Mojo will be covered.  Thank you, Pet First!

Brenda McClanahan | PetFirst policyholder and proud pet parent of Mojo

May 5th was Bud the Beagle’s 14th birthday.  We truly believe that were it not for our partnership with PetFirst, and our ability to pay our vet bills because of them, Bud might not be the happy 14-year-old he is today.

Over his lifetime, he has had numerous health issues. Recently, he was diagnosed with intervertebral disc disease, requiring an MRI, neurological treatment, physical therapy, acupuncture, and medications.  If it were not for the PetFirst reimbursements, I don’t know how we would have paid all of these bills and helped our little beagle get better.

PetFirst has been there for Bud with gastric issues, arthritis, and a host of medical problem.  Currently, they’re supporting his laser and acupuncture for his arthritis.  Because of them, we are able to relieve his pain and keep him comfortable.

Thank you, PetFirst.  We thank you and Bud the Beagle thanks you.

Jo Cunningham | PetFirst policyholder and proud pet parent of Bud

Polly is our lovely Sharprador (SharPei/Labrador cross). It’s not a boutique breed, but it should be!

Less than a week after we became her forever family, she jumped right through our bamboo hedge chasing after a squirrel and sliced open the inside of her leg. The vet bills totaled over $500! Luckily a dog-loving friend had recommended PetFirst, so we were covered. Polly was fixed right up and the neighborhood squirrels are back to shivering in fear.

Thank you, PetFirst!

Rachel McFadyen | PetFirst policyholder and proud pet parent of Polly

Our seven-year-old Chihuahua, Iggy, is a rascal. He’s always very lively, mischievous and playful but last year was a rough one for him.

Suffering from severe gastric issues due to a gallbladder disease, Iggy was hospitalized for several days. When our regular vet could no longer treat Iggy, we were referred to a specialist in a distant town. There, we were given the choice of surgery to remove the gallbladder or a round of medications to try to treat it. I chose to try the medications and thank goodness, they worked. Our Iggy is once again healthy and happy.

The cost would have been overwhelming to us if not for our PetFirst Pet Insurance. It was so easy to submit the claim, the customer service representatives were very kind and helpful. We received a reimbursement check for the covered services so quickly. It was a pleasure to deal with PetFirst and we are so confident that they will be there to help us with Iggy’s health when and if the need ever arises.

Thank you, PetFirst!

Joycelyn Bila | PetFirst policyholder and proud pet parent of Iggy

In May of last year, my dog Clinker and I were hiking through the woods.  She leaped off of the path to chase something and got hung up on a branch, creating a 10-12 inch skin tear down the inside of her hind leg.  We rushed her to the vet, who was a bit wide-eyed at the damage, later confessing to me that she tried to hide how bad it looked.

The staff had quite a time removing the broken pieces of the branch that were lodged under her skin, but Clinker was sewed back up and good as new within a few weeks.

I had heard from numerous pet owners that their pet insurance didn’t cover any claims that they had made, so I had never considered getting it until my new neighbors told me about PetFirst and how it had almost completely covered their dog’s injury bills.  Considering that I had a dog who would chase a deer to day’s end, I reconsidered my views on pet health insurance.  Months before her accident, I took the leap and signed Clinker up with PetFirst.

In the end, her vet bills were over $800, but we received 90% back less our $100 deductible.  Not only did PetFirst make good on their coverage claims, but the process and paperwork were well explained, easy to follow, and the reimbursement was prompt.

Dana Heimbach | PetFirst policyholder and proud pet parent of Clinker

My dog is a female, spayed mix breed named Dixie.  I got her at the SPCA when she was 6 months of age.  She is now 12 years old.  My experience with Petfirst has been extraordinary.

Dixie was diagnosed with multiple environmental allergies the first year I had her.  She was on allergies shots and had multiple visits to the vet due to skin infections. Petfirst helped to alleviate my anxiety regarding the cost of her medical care.  Her allergies are now well under control.

Dixie is my wild child, and when she was younger, she ran and played hard.  She tore her right ACL about 5 or 6 years ago.  Petfirst cut me a check for $1500 toward her surgical repair.   She healed and was soon her old self, and unfortunately, proceeded to tear her left ACL about a year later.  I thought surely, the insurance is not going to cover a second ACL surgery.  To my surprise and joy, Petfirst did.  I recommend Petfirst to all my friends and family who have pets.

Petfirst has never let me down, and Dixie is a healthy, spry senior citizen now.

Thank you PetFirst!

Kimberly Croft | PetFirst policyholder and proud pet parent of Dixie

I got Bianca when she was just 8 weeks old.  Unfortunately, she has had some medical problems throughout her 3 1/2 years, but good thing for me I have carried pet first insurance on her since day one.

My vet had been watching a knot on her gums that seemed to be increasing in size. After doing x-rays it was decided she needed to see a specialist and possibly have it removed – knew right away this would not be inexpensive. After meeting with the specialist he advised me that she would need surgery to remove this knot and told me she would need to have a few other teeth removed.  He also told me that it looked like she was developing another knot on the other side.  He felt like we also needed to test it to be sure it was not cancerous.

Bianca did very well with the surgery and her tests came back negative, which was a big relief!  I submitted my claim to PetFirst right away and was happy how quickly I received a check for over $1600.  I would have never been able to afford this bill without insurance.

I feel that having pets is a big responsibility and I want to be sure they are well taken care of. That is why I have carried insurance on both my dogs since they were puppies.

Angie Swindle | PetFirst policyholder and proud pet parent of Bianca

About two years ago, Ladybug became infected with some significant malady. She went downhill very fast, losing energy. Her face began to swell. At one point she didn’t even look like our dog anymore! She clearly needed to be hospitalized. The Animal Hospital took good care of her but her infection was so severe that they had to hospitalize her for four days. She almost didn’t make it. The resultant bill was $1,600.00. Fortunately, my PetFirst policy covered a good portion of that.

We never really consider the value of insurance when things are “fine”. Obviously, insurance only comes in to play in times of strife. Needless to say, when Ladybug took a turn for the worse, I was very happy to have PetFirst behind me. Ladybug has since made a full recovery and, knock on wood, has been just fine ever since.

This was a valuable lesson and I will always ensure my pets are covered to the fullest extent through PetFirst. Here is a picture of Ladybug, happy and healthy!

Thomas Atkins | PetFirst policyholder and proud pet parent of Ladybug
 
 

When Gunner was around 1-year old I got horribly sick with the flu and was bedridden for a solid 3 days; it took all my energy to get up and feed Gunner and take him out.  Typically a rambunctious ball of energy, Gunner picked up on my exhaustion/illness and literally laid at the foot of my bed the entire time I was sick, sleeping, cuddling and all around being incredibly low-key. So out of character for him!

I share that story because after that experience (and many others) I realize that Gunner deserves the same loyalty, affection, and thoughtfulness that he provides me. I purchased PetFirst insurance for Gunner almost three years ago and within a year the plan ‘saved the day’!  Gunner -tenacious and rambunctious- had some back/spine issues that had him ‘down for the count’.  The vet bills mounted as I had to put him through X-rays, multiple vet visits and a handful of medications to treat the issue and PetFirst kept me from going broke and allowed me to seek the treatments Gunner needed without having to stress too much about cost.

Furthermore, I know as he continues to age he will likely need greater care and it puts my mind at ease knowing I won’t have to make a difficult decision solely because I cannot afford necessary treatments to maintain his quality of life!
 
Thanks PetFirst!

Alexandra Price | PetFirst policyholder and proud pet parent of Gunner

This is BUG, she is a 2lb Yorkie. She was surrendered to a Los Angeles shelter. The puppy mill she came from threw her out because she was flawed. I rescued her. The best of everything. Took her everywhere with me. Then it happened…She slipped out of my arms. I wanted to die. I rushed her to the vet, and x-rays revealed a broken leg.
 
What followed was a nightmare…Microscopic surgery with an Orth surgeon. A custom-made bone plate to pin her leg together. Months of post-op cast and bandage changes, and then months of PT. Without my Petfirst insurance, I would have been in serious debt. The entire episode cost $6,000. PetFirst is not a luxury, but a necessity for all 4 of my dogs.

Elise Popowitz | PetFirst policyholder and proud pet parent of Bug

I have a beautiful mixed breed dog, Holly.  She is 8-years old and has been with me for the last three years.  We recently discovered a mass on her and had it removed.  Come to find out it was a mass cell tumor, cancer in our family dog.

Needless to say, we are very fortunate to have found the mass, had it removed and treated Holly as quickly as we did.  My claim was processed in a timely manner and Holly is doing great!  I was reimbursed more than $350 for Holly’s treatment.

Ann Urbancic | PetFirst policyholder and proud pet parent of Holly

“I have 2 Miniature-Pinscher dogs from the same litter, male & female.  They are truly my babies, and they were so small that I brought them home in my coat pockets. When a small dog gets sick, the symptoms seem to appear quickly.  Skipper was fine, but Gigi got lethargic and had diarrhea.  I immediately took her to my trusted veterinarian for tests, and she had high liver enzymes.  A recent consumer alert about jerky dog treats was on the news, so now they only get Milk Bone treats.  After medication and IV fluids, Gigi made a full recovery in a matter of weeks.  I saw tearful pet owners on the news that had lost their beloved pets due to liver failure caused by jerky treats.

After this ordeal, my claim was handled promptly by Pet First.  I received an e-mail confirming the packet of copies arrived, and a follow-up message to fax additional exam results.  I am happy to say I am very satisfied with the reimbursement and kindness of all the insurance staff.  I highly recommend this coverage for anyone’s beloved pets.”

Margaret Davey | PetFirst policyholder and proud pet parent of Gigi and Skipper

Buttercup was adopted at birth from Poodle Rescue of Houston. Her mom was a surrender when she was pregnant.  She had four puppies and we chose our Buttercup. She was apricot colored at birth which is why we chose her name. She is the happiest dog. She loves to eat, play with our other dog Pumpkin, do tricks, and to have her tummy rubbed! She hates to be alone and follows me everywhere!

Pumpkin is a stray we adopted in October when she was 7 months old. The volunteer at the poodle rescue interviewed us and showed us all of the puppies and then she said: “I know the dog for you!”  She took us back to the kennel with the adult dogs and got out Pumpkin. She was a mess. She was a little smelly but as soon as my daughter and I saw her we knew she was ours. We brought Buttercup the next day to meet her and they loved each other. We took her home and she has fit in our home seamlessly. Buttercup loved her immediately and we all adore her. She is so sweet, you cannot get mad at her. She is a love sponge and she soaks up all of the attention she can get. She loves to be outside. She is happy, smart and loves to chew!

Buttercup and Pumpkin are names I called my girls when they were babies. The dogs are our babies now and my husband, two daughters and I adore them! Although we have been blessed with two healthy dogs, we love the peace of mind we have knowing that we have insurance on Buttercup. The insurance is a guardian angel for us!

Marian Richards | PetFirst policyholder and proud pet parent of Buttercup and Pumpkin

During the recent freezing temperatures and snow storms, Morgan found himself in a situation which required fire and rescue workers to save his life.  During a weekend trip to Long Island (which we do most every weekend) Morgan and his fur-brother Charlie ventured away from us.

Typically Morgan and Charlie will roam the property and quickly return home, this time they didn’t.  We searched for a few hours and eventually found Charlie, but Morgan was nowhere in sight.  Seven hours into the search we received a phone call, and Morgan had been found.  He was rescued from Noyac Bay, which had been frozen over, but was beginning to thaw.  Firefighters took a boat about 60 yards out to rescue Morgan who was near death.

Once out of the water, he was rushed to the veterinary hospital where he received a plasma transfusion and they gradually increased his core body temperature back to normal.  After an overnight stay for observation, Morgan was able to return home. The total cost for Morgan’s care was more than $2,800.  With our PetFirst pet insurance plan that covers Morgan, we were reimbursed for $2,500 of his care.

Fred Rogers | PetFirst policyholder and proud pet parent of Morgan and Charlie

Ginger is a 2-year-old Staffordshire/Golden/Mutt mix who has an attraction to chasing bumble bees!  We were watching her for the first time as she ambushed the lavender bushes trying to chase out the bumble bees.  Then she would run around jumping and chomping at them.  Most times she misses, then there’s times she doesn’t!  Most recently she caught one and she tried to swallow it and it stung her.  She was really quiet about it so we didn’t think anything was wrong.  Then she tried to eat and drink and it was like she was choking.

That’s when we panicked.  I’ve had anaphylaxis, so we wasted no time getting her to the emergency vet.  Knowing she had pet insurance coverage made us not even think twice about rushing her to the vet.  We’d do anything for our “kids”, but knowing you have pet insurance makes the decision so much easier.  The vet looked in her mouth and everything but decided they wanted to put a camera down her throat to make sure it wasn’t continuing to swell or that there was damage.  So they knocked her out, she’s a big girl and a bit much to handle.  They used the camera to make sure her throat was okay.

No damage was found, but they put her on large doses of steroids and Benadryl for a couple days.  After sleeping it off, Ginger was a bit sore so it was soft food for a couple days, then she was as good as new.  We followed up with our regular vet and she got a clean bill of health, however a stern warning.  Thanks to our pet insurance policy, we were reimbursed $448.94.

Tracey Johnson | PetFirst policyholder and proud pet parent of Ginger

In March 2011 I was on a boat fishing with my dog Scout. Scout is a Beagle and is 8 years old.  He decided the stink bait on a treble hook smelled like something he wanted to eat.  He did eat it, hook and all.

As you can see from the x-ray, the hook stuck in his throat. Luckily it did not block his airway.  I took him to the vet to have the hook removed. $1,500 later Scout was released and to this day is a healthy Beagle. Thanks to PetFirst, I was able to afford this and the many other surgeries and repairs he has gone through.

Lloyd Sizemore | PetFirst policyholder and proud pet parent of Scout

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