PetFirst Pet Insurance Reviews | PetFirst

PetFirst Reviews

We understand how important it is to check reviews for companies before purchasing a product – especially when it involves protecting your precious pup or feline baby. At PetFirst, our goal is to provide the best pet insurance plans for pet parents, as well as great customer service. But, don’t just take our word for it. See what some of our pet parents are saying about us in reviews and pet insurance comparison sites. 

Google Reviews



Annelise Denton
Annelise Denton
19:44 20 Feb 18
I've had PetFirst Insurance for about a year now and it's been a real life-saver. It has the best coverage of any pet insurance plan I've heard of. We had an $800 emergency vet bill for my 2-year old lab mix (we thought she had an obstruction) and they reimbursed about $700 of it. The vet thought surgery might have been needed for a little while and I was really happy to have the insurance because PetFirst would've covered the majority of it. Their claim turnaround is pretty fast, I was able to get the reimbursement within a couple weeks and claims are really easy to file. Having PetFirst allows me to focus on my dog and her needs in an emergency without having to worry about the costs of treating her.
Mary Jacob
Mary Jacob
01:32 07 Mar 18
their prices are really good and I would recommend this insurance. I never had a problem with them and I have gotten payment back from them fast. They have answered all of my questions. I have saved a lot of money with them being the first time to use this sort of insurance. I wouldn't go without now.
Li R.
Li R.
22:38 06 Mar 18
I’m very pleased with PetFirst Insurance. They are always friendly and informative when I call. I’m able to scan and send my claim without any issues. I receive prompt reimbursement within two weeks. Glad I have this in case of an emergency or expensive Dr. visit.
Cindy Kailey
Cindy Kailey
22:12 27 Dec 17
We just had a to file a claim for our dog. The claim form was very easy for our vet to follow. Had our reimbursement within two weeks. It was very easy. I recommend pet first insurance to all my friends with pets. Cindy
Renee Skoor
Renee Skoor
16:06 07 Nov 17
Have had pets for the last 15 years and decided just last year to purchase a health insurance plan for my 2 dogs. I wasn't sure how this was going to work out and not sure if it was worth it. Well, found out it was totally worth it after my 7 year old greyhound was diagnosed with hemolitic anemia. We had lost another dog to this dreaded disease over 5 years ago and I was devastated. This time, we did catch it early and were able to treat it aggressively. Thank goodness, she survived and is back to her happy self. I gathered up all my bills and lab work and sent in my first claim to PetFirst pet insurance. Just received our reimbursement check in the mail yesterday. They paid a good portion of a very large bill and it made doing the right thing for our beloved pet that much easier. Plus it was an easy process too. No hassles at all. I will continue with the plans for both my dogs as long as they are with us! Highly recommend this insurance to any pet parent looking for peace of mind.
Bruce Hirsch
Bruce Hirsch
16:57 09 Mar 18
I've had my rescue dog for a year now. Poor little guy has had chronic diarrhea starting just a couple of weeks from when we adopted him. Luckily, we got a free trial of PetFirst insurance that we now gladly pay for. They have been great in paying without questions or hassles for all of the tests and treatment. Easier than most human health insurance.
Donald Wallace
Donald Wallace
18:27 16 May 18
The sales rep that helped me could not have been nicer, absolutely no preasure. Only wanted to help. Even gave me his private phone number in case I need something else. great job great service.
Barbara Phillips
Barbara Phillips
17:22 29 May 18
George was professional and so very helpful today making sure that I received the right coverage for my rescue dog. Thanks much, George, - terrific customer service!
Maria Niichel
Maria Niichel
01:46 12 Jun 18
I AM SO IMPRESSED WITH PETFIRST. Really this was the first time I have ever had a puppy or insurance, and I see why its so needed. Honestly, I never thought i would use it, but after my puppy became sick, really sick, the vet bills piled up. We had to take her to an emergency vet, and get tons of iv fluids and on and on. Then 3000 dollars later and PetFirst has taken care of EVERYTHING. But the deductible. It saved us so much money and so many headaches. BUY THIS for your animal. You won't regret it.
Steve Willis
Steve Willis
05:10 16 Jun 18
This is a really helpful place for pet insurance. Very friendly service and it really pays to have pet insurance. they processed our claim and paid exactly as our policy stated.in a very short time!
Jessica Joelle Cordero
Jessica Joelle Cordero
21:40 26 Jun 18
When we adopted our little girl Sunny from the SPCA they were kind enough to give us an immediate free trial of this pet insurance. We called up first thing Monday morning and activated. (They do have limited weekend hours available too). The operator who helped us sign up was extremely friendly and informative. I was comforted knowing our new little family member was covered almost immediately should anything arise. That same week we took Sunny into the emergency vet because we thought she was having some breathing problems. $500 dollars later they sent us home with some Benadryl and a clean bill of health. I submitted my claim to PetsFirst within that same week. The process was easily outlined of what was required and had an easy upload option for the docs they required. The site stated the process could take up to 10 business days and I got a reply on day 7! To add to my excitement they were able to reimburse me almost all that I'd paid at the emergency vet. I will be sticking with PetFirst as my go to for my pet insurance needs. They really came through for us. A+ experience!
Janet Bradley
Janet Bradley
15:11 18 Jul 18
Excellent Insurance! Extremely helpful and caring Customer Service! I have carried insurance on my Pets for Several Years, hoping I don’t need it. I really have been Pleased with this Company. They really came through recently when my Dog had an Ear Cancer. They helped pay for almost 5,000. Dollars in Surgery and Medication. I did not have to stress about how I was going to pay for his Treatment. They have Customer Service Individuals you become familiar with and that is also reassuring. I am extremely Satsified with how this Company handled all of my questions.
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Consumer's Advocate Reviews

Patricia L, Oakboro, North Carolina
8 months ago
10/10
Thank you PetFirst.

Great Company, I have had several large claims i n the 8 yrs Chewy has been alive. They never disappointed me. If it hadn't been for Pet First, I would have had to make a decision no one ever wants to make. Thank you Pet First.

Dani S.
3 years ago
10/10
THANK GOODNESS

I have had Pet First since my Boxer was 4 months. When he turned 5 and his renewal was up I was not going to increase his coverage b/c he was healthy. The agent on the phone recommended that I should b/c of his age/breed etc. I have had 2 other Boxers who died VERY young so I thought about it and it was only $20/more...GOOD THING I did. 1 month later my dog started acting VERY strange....3 months later he collapsed..HE HAS HEART ARRYTHMIAS..6 months later he had a heart attack... He takes 8 different medications A DAY ($500 every 30 days), wears a heart monitor every 4-6 months ($600), blood test every 3 months ($200) not to mention ER visits when he's breathing different...AND he has some back/knee problems..THANK GODNESS I changed his plan & I have insurance! He is doing FABULOUS! Just had a full blood panel done last week and a heart monitor!!! HE IS A TOUGH BOY! The key is keeping him calm!

Chelsea Carroll
2 years ago
10/10
“pet insurance allowed us to not worry about the price of treatment.”

Our dog ate some Hydroxycut that spilled on the floor. We had no idea how many he ate since the entire bottled spilled. We rushed him to the emergency vet where he had his stomach pumped and had to stay for observation. Thankfully, he was okay - I think mom and dad were more scared than he was. This pet insurance allowed us to not worry about the price of treatment. We got our money back quickly and I'm sure we will be using it again since he has the habit of eating things he shouldn't.

PetInsuranceReview.com Reviews

Roseann Meale
5 months ago
10 / 10
So Far So Good

We have had Pet First Insurance 8 months. At the time my dog had no problems, was in great health. Shortly after moving we noticed that her breathing was not the same, which started an endless trip to the vet, with shots, tests, 2 bouts of pneumonia, CT Scan, Rhinoscopy and numerous medications. Pet First handled every claim quickly and so far as of today I have had no problem. My vet submits the claim I receive an e-mail stating they received the claim and in about a month or less the check is in the mail. My dog is still under the care of the vet and we are hoping the new medication works.

Kim Flemm
5 months ago
10 / 10
Easy to get a claim paid

Working with PetFirst is easy - claims get paid very fast with no hassle!

Topher
2 years ago
10 / 10
Outstanding Service!

I've only had to claim a few issues with my Lab, however each time PetFirst has been there and helped me with any questions I had and with prompt responses to claims! Everyone that asks if I have pet insurance gets an exuberant "YES, PetFirst!"

Kathy Odell
2 years ago
10 / 10
Great customer service. Quick processing.

We adopted a senior Miniature Pinscher/Chihuahua about 4 months ago from a shelter and he suddenly came down with a bad cough over the weekend. After a weekend emergency vet visit and a visit to our regular vet on Monday, he was diagnosed with chronic bronchitis. This was our first claim with PetFirst. I took the time to carefully read all the instructions on which documents were required to submit a claim. I also called customer service to make sure I had everything they needed before I submitted the claim via email. I was notified promptly via email that they received the claim, when the claim was being processed and then the amount that I would be reimbursed. Since this was our first claim, I called with questions on the reimbursed amount which customer service explained to me. All good! Very happy with the process, the customer services and the PetFirst product.

Donna Herald
2 years ago
10 / 10
PetFirst is affordable and hassle free.

I searched for months for a pet insurance that would accept elderly dogs and cover breeding emergencies. Pet First is the only one that covered all my needs and is surprising affordable. My 15 year old poodle needed growths removed and the claim was handled quickly and efficiently. The procedure ended up only costing me fifty dollars. For a small additional fee the breeder's rider gives me peace of mind in case there should ever be an emergency puppy delivery. I tell everyone who adopts one of my puppies about Pet First. It's a great value for peace of mind.

Amber Windell
2 years ago
10 / 10
I’m so glad I decided to get Petfirst Pet Insurance

I had heard of pet insurance but really didn't believe in it much. A friend's dog was diagnosed with Addison's disease and her vet bills were outrageous. I decided to look into it and PetFirst was the best plan I could find that would cover all the conditions my dachshund was prone to and was a good value given her older age. I'm so glad I got pet insurance because it really made Zoey's diagnosis easier to handle knowing I was covered.

Alicia Williams
2 years ago
10 / 10
Dependable

Our dog Greta had to have surgery to correct a blocked bile duct which affected her liver and gallbladder. This was necessary to save her life . The total care was over $5,000.00 . Within two weeks of submitting our claim Pets First issued us a $5,000.00 check. The total of our insurance coverage. Thank you Pets First for helping us , help our baby.

Heather
2 years ago
10 / 10
I learned my lesson!!

I always rescue my dogs, but in a weak moment, I purchased an adorable puppy from a breeder a few years ago. I was assured that the puppy was vaccinated and in good health, but he soon fell ill from a common puppy disease. I had no insurance, and wound up spending $5,000 in vet bills. In the end, my puppy died anyway. Not only was it devastating to my family, it was a costly lesson. I recently adopted a mutt from a rescue group and will not allow anything like that to ever happen again! Scooby is worth any medical care he may need if anything ever happens. So far, Petfirst has given me peace of mind and Scooby has given me lots of laughs and love!!!

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