We understand how important it is to check reviews for companies before purchasing a product – especially when it involves protecting your precious pup or feline baby. At PetFirst, our goal is to provide the best pet insurance plans for pet parents, as well as great customer service. But, don’t just take our word for it. See what some of our pet parents are saying about us in reviews and pet insurance comparison sites.
Great Company, I have had several large claims i n the 8 yrs Chewy has been alive. They never disappointed me. If it hadn't been for Pet First, I would have had to make a decision no one ever wants to make. Thank you Pet First.
I have had Pet First since my Boxer was 4 months. When he turned 5 and his renewal was up I was not going to increase his coverage b/c he was healthy. The agent on the phone recommended that I should b/c of his age/breed etc. I have had 2 other Boxers who died VERY young so I thought about it and it was only $20/more...GOOD THING I did. 1 month later my dog started acting VERY strange....3 months later he collapsed..HE HAS HEART ARRYTHMIAS..6 months later he had a heart attack... He takes 8 different medications A DAY ($500 every 30 days), wears a heart monitor every 4-6 months ($600), blood test every 3 months ($200) not to mention ER visits when he's breathing different...AND he has some back/knee problems..THANK GODNESS I changed his plan & I have insurance! He is doing FABULOUS! Just had a full blood panel done last week and a heart monitor!!! HE IS A TOUGH BOY! The key is keeping him calm!
Our dog ate some Hydroxycut that spilled on the floor. We had no idea how many he ate since the entire bottled spilled. We rushed him to the emergency vet where he had his stomach pumped and had to stay for observation. Thankfully, he was okay - I think mom and dad were more scared than he was. This pet insurance allowed us to not worry about the price of treatment. We got our money back quickly and I'm sure we will be using it again since he has the habit of eating things he shouldn't.
We have had Pet First Insurance 8 months. At the time my dog had no problems, was in great health. Shortly after moving we noticed that her breathing was not the same, which started an endless trip to the vet, with shots, tests, 2 bouts of pneumonia, CT Scan, Rhinoscopy and numerous medications. Pet First handled every claim quickly and so far as of today I have had no problem. My vet submits the claim I receive an e-mail stating they received the claim and in about a month or less the check is in the mail. My dog is still under the care of the vet and we are hoping the new medication works.
Working with PetFirst is easy - claims get paid very fast with no hassle!
I've only had to claim a few issues with my Lab, however each time PetFirst has been there and helped me with any questions I had and with prompt responses to claims! Everyone that asks if I have pet insurance gets an exuberant "YES, PetFirst!"
We adopted a senior Miniature Pinscher/Chihuahua about 4 months ago from a shelter and he suddenly came down with a bad cough over the weekend. After a weekend emergency vet visit and a visit to our regular vet on Monday, he was diagnosed with chronic bronchitis. This was our first claim with PetFirst. I took the time to carefully read all the instructions on which documents were required to submit a claim. I also called customer service to make sure I had everything they needed before I submitted the claim via email. I was notified promptly via email that they received the claim, when the claim was being processed and then the amount that I would be reimbursed. Since this was our first claim, I called with questions on the reimbursed amount which customer service explained to me. All good! Very happy with the process, the customer services and the PetFirst product.
I searched for months for a pet insurance that would accept elderly dogs and cover breeding emergencies. Pet First is the only one that covered all my needs and is surprising affordable. My 15 year old poodle needed growths removed and the claim was handled quickly and efficiently. The procedure ended up only costing me fifty dollars. For a small additional fee the breeder's rider gives me peace of mind in case there should ever be an emergency puppy delivery. I tell everyone who adopts one of my puppies about Pet First. It's a great value for peace of mind.
I had heard of pet insurance but really didn't believe in it much. A friend's dog was diagnosed with Addison's disease and her vet bills were outrageous. I decided to look into it and PetFirst was the best plan I could find that would cover all the conditions my dachshund was prone to and was a good value given her older age. I'm so glad I got pet insurance because it really made Zoey's diagnosis easier to handle knowing I was covered.
Our dog Greta had to have surgery to correct a blocked bile duct which affected her liver and gallbladder. This was necessary to save her life . The total care was over $5,000.00 . Within two weeks of submitting our claim Pets First issued us a $5,000.00 check. The total of our insurance coverage. Thank you Pets First for helping us , help our baby.
I always rescue my dogs, but in a weak moment, I purchased an adorable puppy from a breeder a few years ago. I was assured that the puppy was vaccinated and in good health, but he soon fell ill from a common puppy disease. I had no insurance, and wound up spending $5,000 in vet bills. In the end, my puppy died anyway. Not only was it devastating to my family, it was a costly lesson. I recently adopted a mutt from a rescue group and will not allow anything like that to ever happen again! Scooby is worth any medical care he may need if anything ever happens. So far, Petfirst has given me peace of mind and Scooby has given me lots of laughs and love!!!