PetFirst Pet Insurance Reviews | PetFirst

PetFirst Reviews

We understand how important it is to check reviews for companies before purchasing a product – especially when it involves protecting your precious pup or feline baby. At PetFirst, our goal is to provide the best pet insurance plans for pet parents, as well as great customer service. But, don’t just take our word for it. See what some of our pet parents are saying about us in reviews and pet insurance comparison sites. 

Google Reviews



Annelise Denton
Annelise Denton
19:44 20 Feb 18
I've had PetFirst Insurance for about a year now and it's been a real life-saver. It has the best coverage of any pet insurance plan I've heard of. We had an $800 emergency vet bill for my 2-year old lab mix (we thought she had an obstruction) and they reimbursed about $700 of it. The vet thought surgery might have been needed for a little while and I was really happy to have the insurance because PetFirst would've covered the majority of it. Their claim turnaround is pretty fast, I was able to get the reimbursement within a couple weeks and claims are really easy to file. Having PetFirst allows me to focus on my dog and her needs in an emergency without having to worry about the costs of treating her.
Mary Jacob
Mary Jacob
01:32 07 Mar 18
their prices are really good and I would recommend this insurance. I never had a problem with them and I have gotten payment back from them fast. They have answered all of my questions. I have saved a lot of money with them being the first time to use this sort of insurance. I wouldn't go without now.
Li R.
Li R.
22:38 06 Mar 18
I’m very pleased with PetFirst Insurance. They are always friendly and informative when I call. I’m able to scan and send my claim without any issues. I receive prompt reimbursement within two weeks. Glad I have this in case of an emergency or expensive Dr. visit.
Cindy Kailey
Cindy Kailey
22:12 27 Dec 17
We just had a to file a claim for our dog. The claim form was very easy for our vet to follow. Had our reimbursement within two weeks. It was very easy. I recommend pet first insurance to all my friends with pets. Cindy
Renee Skoor
Renee Skoor
16:06 07 Nov 17
Have had pets for the last 15 years and decided just last year to purchase a health insurance plan for my 2 dogs. I wasn't sure how this was going to work out and not sure if it was worth it. Well, found out it was totally worth it after my 7 year old greyhound was diagnosed with hemolitic anemia. We had lost another dog to this dreaded disease over 5 years ago and I was devastated. This time, we did catch it early and were able to treat it aggressively. Thank goodness, she survived and is back to her happy self. I gathered up all my bills and lab work and sent in my first claim to PetFirst pet insurance. Just received our reimbursement check in the mail yesterday. They paid a good portion of a very large bill and it made doing the right thing for our beloved pet that much easier. Plus it was an easy process too. No hassles at all. I will continue with the plans for both my dogs as long as they are with us! Highly recommend this insurance to any pet parent looking for peace of mind.
Bruce Hirsch
Bruce Hirsch
16:57 09 Mar 18
I've had my rescue dog for a year now. Poor little guy has had chronic diarrhea starting just a couple of weeks from when we adopted him. Luckily, we got a free trial of PetFirst insurance that we now gladly pay for. They have been great in paying without questions or hassles for all of the tests and treatment. Easier than most human health insurance.
Donald Wallace
Donald Wallace
18:27 16 May 18
The sales rep that helped me could not have been nicer, absolutely no preasure. Only wanted to help. Even gave me his private phone number in case I need something else. great job great service.
Barbara Phillips
Barbara Phillips
17:22 29 May 18
George was professional and so very helpful today making sure that I received the right coverage for my rescue dog. Thanks much, George, - terrific customer service!
Maria Niichel
Maria Niichel
01:46 12 Jun 18
I AM SO IMPRESSED WITH PETFIRST. Really this was the first time I have ever had a puppy or insurance, and I see why its so needed. Honestly, I never thought i would use it, but after my puppy became sick, really sick, the vet bills piled up. We had to take her to an emergency vet, and get tons of iv fluids and on and on. Then 3000 dollars later and PetFirst has taken care of EVERYTHING. But the deductible. It saved us so much money and so many headaches. BUY THIS for your animal. You won't regret it.
Steve Willis
Steve Willis
05:10 16 Jun 18
This is a really helpful place for pet insurance. Very friendly service and it really pays to have pet insurance. they processed our claim and paid exactly as our policy stated.in a very short time!
Jessica Joelle Cordero
Jessica Joelle Cordero
21:40 26 Jun 18
When we adopted our little girl Sunny from the SPCA they were kind enough to give us an immediate free trial of this pet insurance. We called up first thing Monday morning and activated. (They do have limited weekend hours available too). The operator who helped us sign up was extremely friendly and informative. I was comforted knowing our new little family member was covered almost immediately should anything arise. That same week we took Sunny into the emergency vet because we thought she was having some breathing problems. $500 dollars later they sent us home with some Benadryl and a clean bill of health. I submitted my claim to PetsFirst within that same week. The process was easily outlined of what was required and had an easy upload option for the docs they required. The site stated the process could take up to 10 business days and I got a reply on day 7! To add to my excitement they were able to reimburse me almost all that I'd paid at the emergency vet. I will be sticking with PetFirst as my go to for my pet insurance needs. They really came through for us. A+ experience!
Janet Bradley
Janet Bradley
15:11 18 Jul 18
Excellent Insurance! Extremely helpful and caring Customer Service! I have carried insurance on my Pets for Several Years, hoping I don’t need it. I really have been Pleased with this Company. They really came through recently when my Dog had an Ear Cancer. They helped pay for almost 5,000. Dollars in Surgery and Medication. I did not have to stress about how I was going to pay for his Treatment. They have Customer Service Individuals you become familiar with and that is also reassuring. I am extremely Satsified with how this Company handled all of my questions.
Lindsay Samela
Lindsay Samela
15:58 07 Aug 18
Great company to work with. They are truly there to help you in any way that they can. I have a Tibetan mastiff puppy who has had some major issues as he has grown up and I’m not sure what I would have done without petfirst! Their claims process is quick and easy! Receiving a check is usually within days of your claim being approved. You can upload every document right through their website, or email any forms directly to them. I don’t have time for the back and forth nonsense which you would typically expect from any type of insurance company...but that is truly not the case here. Thank you!
Denise Batistelli
Denise Batistelli
18:13 16 Aug 18
Claims process is easy and quick. Monthly premiums has been reasonable so far for level of coverage. Happy with Pet First customer service; very helpful and responsive.
Lisa Bryant
Lisa Bryant
18:56 19 Aug 18
I have had dogs all my life and have stupidly never gotten pet insurance... ( my bad)... after losing our last dog in June, we rescued another dog and the rescue group took out a 30 day policy on our new furkid. Free for us. After talking with Pet First, I ended up just taking a policy out after the 30 days were up and oh boy am I glad we did. We had issues with his stomach and I sent all the paper work in and viola! A check within 3 weeks! Just fantastic! I highly recommend this company!
Michelle Moyers
Michelle Moyers
03:50 26 Sep 18
I am so grateful that pet insurance is available to cover our furry friends, and after tons of research and even trying out a few competitor's plans in the past, I have found PetFirst to be the absolute best. I no longer have to wait and worry about being able to take my pets to the vet when they are sick or hurt. If it is more than just an upset tummy or sore muscles from playing a little too hard, I know I can take them to their regular vet or emergency hospital and get them whatever they need.I chose the $50 deductible with 90% reimbursement so I don't have to worry about my part of the cost of the visit afterwards. I have a Zero interest credit card specifically designed for medical expenses (offered by most doctors and veterinarians) and it offers 6 mos-18 mos interest free if balance paid before promotion ends. I never have to worry about paying it off in time because with PetFirst it is usually less than 2 weeks to receive my reimbursement check.People may think they can't afford pet insurance, but I say how can I not? I have limited income and I still make sure to set aside for the insurance. Not being able to get medical care for my pets or having to possibly choose to euthanize them because a treatment is too costly isn't a decision I have to worry about. That peace of mind is worth giving up a couple of extras each month so that my fur babies are all protected.Also, having the lifetime plan is extra comfort, because if they ever develop anything chronic, they will always be covered for that in the future.Thanks PetFirst for allowing me to be able to always give my pets whatever care they need in case they get sick or hurt. I may give up cable or eating out, but I will never give up our pet insurance!
Ashley Camper
Ashley Camper
20:19 29 Sep 18
I love this company! My English Bulldog Oliver had 2 mast cell tumors removed this past year (2 different claims), and PetFirst reimbursed me for the majority of these bills! They are life saviors. For anyone even considering buying pet insurance it is definitely worth it! Especially for the peace of mind (veterinary bills can get extremely expensive fast). When I was in the 24 hour veterinary specialty clinic I met a man who’s 1 year old blood hound got hit by a car earlier in the week (his dog had 2 broken hips). His children were devastated. This poor man told me he didn’t have pet insurance either. I felt bad for him.
R Boyd
R Boyd
18:48 13 Oct 18
Very informative and easy to work with. Got a free month from my state’s humane society. Very good way to introduce insurance for your pet. I’ve owned several rescued pets. This is my first time to carry insurance. I see where it will be cost effective for me with three dogs.
Natasha Day
Natasha Day
20:18 22 Oct 18
They have been nothing but helpful in our claims with Kash our new pup thus far. Prompt service, courteous and do what they say they will. Great service!
Samantha Feroce
Samantha Feroce
11:53 31 Oct 18
I had 30 free days of insurance with PetFirst when I adopted my dog Maggie. I had to take her in with an emergency after two weeks, and I was so thankful I was covered by PetFirst. Their claims process was incredibly easy, and I got reimbursed in about a week. If you're looking for a user-friendly website and claim process, give PetFirst a chance!
Betina Guimaraes
Betina Guimaraes
13:22 07 Nov 18
Amazing dog insurance! I couldn’t be any happier with the service that is provided by them. They reviewed all of my claims and issued my reimbursement checks within 20 days of me submitting the online claim. Their service and coverages are great.
Jason Wever
Jason Wever
18:44 29 Nov 18
Probably the only insurance company I have ever had consistently good service from and interaction with. I had 1 policy with them on a new cat I adopted and everything went so well with claims that I got policies for my 2 other animals. Definitely worth the monthly payment!
ruben baghdassarian
ruben baghdassarian
04:55 19 Dec 18
Wish my own health insurance company was like my pets. Fair company and quick reimbursements. Highly recommended A+++
Wendy Olivas
Wendy Olivas
16:57 19 Dec 18
If it wasn't for the insurance I have for our Fur Baby Munchkin who is a (Gray Tabby) I don't think he would be here with us I've never had such a horrific scare. Our Munchkin caught a parasite that he had for a while it got so bad that it started affecting his blood luckily the Pet ER we took him to where so amazing they took care of him soooo quickly he had to stay overnight so they can monitor his progress he was on IV fluids, and different antibiotics to get him better but I am so Thankful and Grateful that his insurance covered this😔 like I said I don't know what state I would have been without My Fur Baby. Thank You Again Pet First Insurance
Maria Givan
Maria Givan
00:03 26 Jan 19
Our dog had to have kidney dialysis, which was traumatic enough without the financial worry. He came through with flying colors--and so did PetFirst! Thank you. The settlement was fast and fair. We highly recommend them.
Tim Walterson
Tim Walterson
18:57 04 Feb 19
We had just picked our little girl Sally from the shelter. 4 days later she was very ill. In fact, we did not think she would make it. Lots of love and two trips to the vet and she is starting to live again and doing well! The vet bills were daunting but PetFirst stepped up and paid the claims promptly! Thank you!
Gary Bunevitch
Gary Bunevitch
19:34 05 Feb 19
For some reason l could not get my claim to go thru with email. I called to see if there was a computer problem. The young lady that answered the phone told me to go ahead and email it to her and she would take it over to the claims department. Excellent customer service. I got my check last week. Very pleased with PetFirst, their coverage and their filing application.
JoAnna Polk
JoAnna Polk
20:17 16 Feb 19
David at PetFirst made the pet insurance process easy to understand and know what the expectations are for coverage. David was professional and patient as I asked many questions. I hope I never need the insurance but it gives me peace of mind to know that my pet has a covered thank you David!
Maria Givan
Maria Givan
15:52 19 Feb 19
Our dog had to have kidney dialysis, which was traumatic enough without the financial worry. He came through with flying colors--and so did PetFirst! Thank you. The settlement was fast and fair. We highly recommend them.
Loretta Rowe
Loretta Rowe
20:01 25 Feb 19
Submitting a claim was easy and PetFirst Pet Insurance honored their part of our policy with prompt review and payment. We were completely satisfied! The whole process was much easier than I had anticipated and we could not more highly recommend PetFirst Insurance!
A Rose
A Rose
15:29 19 Mar 19
They have been great at helping when I needed it for my fur baby. He had cancer and had to have surgery. Now if any cancer comes back he is going to be taken care of by the insurance. Great piece of mind when you are heartbroken and worried about your furry love.
C W
C W
23:18 23 Mar 19
We adopted our kitten from the local Humane Society and PetFirst gave us one free month. I continued coverage and was surprised with how it came in handy. We had no major health concern; but, a month after our kitten was home, she showed signs of allergies that were hard to pinpoint. This required several veterinarian visits and the expenses added up. We were pleasantly surprised that we have received two substantial checks in the mail from PetFirst. I am so glad I continued with PetFirst and I highly recommend it. (These days, even minor health concerns can be expensive.)
C W
C W
02:25 24 Mar 19
We adopted our kitten from the local Humane Society. I am so glad we started PetFirst coverage and was surprised to discover we actually needed it. Though we had no major health concern; a few months after our kitten was home, she showed signs of allergies that were hard to pinpoint. This required several veterinarian visits and the expenses added up. We were pleasantly pleased that we have received two substantial checks in the mail from PetFirst. I am so glad I went with PetFirst and I highly recommend it. (These days, even minor health concerns can be expensive.)
Mystic_Fool
Mystic_Fool
14:51 05 Apr 19
When I first signed up with Pet First insurance I was a little nervous. You just never know how these companies will treat you when it actually comes time to use the coverage. I'm happy to say, Pet First has handled everyone of my claims as I had hoped, and as stated in my policy. They also covered veterinarians doctors who were holistic practitioners and prescribed natural supplements, which was important to me.
Joanna Rossignol
Joanna Rossignol
16:18 05 Apr 19
I've always had an easy time with PetFirst. The customer service is very compassionate. They continue to improve the claim submission process and it is more mobile friendly now.
Maynece Brooks
Maynece Brooks
15:09 02 May 19
Shawn was awesome! Very informative and friendly! All around great first time experience!
Dahlia R
Dahlia R
13:43 30 May 19
Customer service was courteous,prompt and professional.Questions regarding my claim were addressed and pleased with responseand how claim was handled and explained.
Sandy Disney
Sandy Disney
19:51 19 Jun 19
This is the first dog we have purchased pet insurance for and we are very happy we did. The first 30-day's was part of her adoption fee and we have been continued the services. Our dog is a bit of a trouble-maker and we now have the peace of mind that should she get injured or sick, PetFirst will help cover expenses. Our claims have been handled quickly and professionally each time. Customer service is always pleasant and helpful. We would recommend PetFirst Pet Insurance for anyone looking to insure a furry loved-one.
Valle Cru
Valle Cru
08:13 17 Jun 19
Pet First is great. Their customer service is professional, caring and knowledgeable.
218wcl
218wcl
17:36 24 Jun 19
i did not know that when i had my cat piwackit chipped that you receive a medical coverage for 1000 dollars if your dog or cat is lost and you get him back injured. it is free for the first year and then you can purchase other insurance or buy insurance now. i spoke to George and he helped me to register my cat. he made it very easy. thank you very much! Denise
Elaine Smith
Elaine Smith
23:16 25 Jun 19
I never had a issue with PetFirst Pet Insurance. Claims were processed quickly. Staff is wonderful.
Renee Humphreys
Renee Humphreys
00:22 17 Jul 19
I love PetFirst Insurance. I could not have made it all these years as a pet parent without the coverage. It has helped to ensure that my pet got the best possible care. The people that work for the company are wonderful and helpful. They really care!! Cannot say enough good things about this company. Pet owners need this. This is a great company. Better than any health insurance company that I have ever had!! Do yourself a favor. You will not regret gaving this coverage!! Renee
Amanda
Amanda
14:30 29 Aug 19
PetFirst Pet Insurance is amazing! I've had my dogs covered with them for several years and I'm so glad I do. PetFirst has the best customer service, anytime I call with a question about my policys people are always so nice and helpful. I just submitted a claimfor one of my dogs and the claim has already been processed, accepted and now our reimbursement check is on it's way. The people at PetFirst really care, and choosing them for my dogs pet insurance is the best thing I've ever done, and my dogs will continue to be covered with them. I highly recommend them! Great company, great people and GREAT service!! 5 stars all the way. Thank you PetFirst!
Morgan Linson
Morgan Linson
20:23 03 Sep 19
I normally shy away from companies that don't allow me to change information online and that require me to call them. I got PetFirst for one month free with the adoption of my new kitten. To set it up, I had to call. My coverage ends soon so I had to call today to renew it - I couldn't do this online. However, each time I have called and spoke to someone (today it was Kyle), it has been painless and very easy. The people I've spoken to have been able to answer my questions well and in ways that are very easy to understand. Also, the pricing is great compared to other insurance companies I've looked into. Plus, I'm a CVT so I got a discount. :)
Colleen Walacavage
Colleen Walacavage
13:20 03 Oct 19
Our dog, Jet, ate something she shouldn't have and ended up with a serious gastro-intestinal upset. She was listless, vomiting, and had diarrhea and was only getting worse as the day went on. We took her to the emergency vet since it was Easter Sunday. Jet stayed at the Vet for the next 24 plus hours getting antibiotics and intravenous hydration. The bill, as you can imagine, was over $1500. I submitted the claim to Pet First -- they reimbursed us at 90% less $100 deductible within two weeks. No hassle. No worries. Thanks Pet First!
sarah ellis
sarah ellis
12:31 28 Apr 20
This was the first time I had to submit a claim for one of my dogs. As soon as I found out she would need surgery, I called to ask about coverage and the process. The representative I spoke with was so nice and helpful. He even took the time to email me the claim form. The process was very simple. I collected all the paperwork from her vet appointments as well as 12 months of vet records (this is the process when it is your first claim) and emailed everything on 3/23 and already got an email today 3/28 that everything was approved and the check was sent. Definitely an easy process!
Kimberly Eleazar
Kimberly Eleazar
20:17 15 May 20
I recently called PetFirst Pet Insurance and inquired about certain coverage for my pet. I first spoke with Amanda. She was quick and easy to talk with. She then transferred me to talk with Chris about getting more coverage. Chris was honest with me about prices and since I have a senior pet, adding more coverage would have not been a good idea. They were careful with delivering that news and were very kind about it. Thank you for your help!
Trisha Makovsky
Trisha Makovsky
18:24 27 Apr 20
My PetFirst insurance came in very handy when my cat got ringworm. They covered all vet visits, medication, etc. so it saved me a ton of money. Submitting the documentation was easy as I did it online via my customer portal, and when everything was processed I was notified by email. I was kind of worried that I wouldn't get reimbursed based on others' reviews but I had no problem. PetFirst was actually great and I was able to get in touch with them via online chat to check in on the status of my claim. It was easy and everyone I spoke to/ chatted with was very friendly and helpful. I think as long as you have a legitimate claim (accident or illness) and have your paperwork and documentation organized, you should be fine and get reimbursed like me.
Sara Wood
Sara Wood
22:31 22 Feb 20
The sales rep was amazing! He was polite, accommodating, no nonsense, straight to the point, easy to understand and included all pertinent information. Explained in detail the policy options, signed me up and read all legal statements; I was off the phone in 5 minutes. It's a small price to pay for piece of mind considering you never know when or what could happen to your pet!
MsJd777 .
MsJd777 .
20:30 25 Apr 17
PetFirst has allowed me to give my dog w/ cancer the opportunity to live his life to fullest while he is here with the help of their coverage of all his holistic treatments and medicines that I could otherwise not afford.
Nancy Warner
Nancy Warner
01:31 02 Jun 20
When we adopted our little "Sammy" from the shelter, there was an advertisement for Pet First Insurance included with his paperwork. We had never had anything like this for any of our pets but because "Sammy" was a shelter animal and 7 years old, we decided to look into it. We contacted them, liked what we found out and decided to get their insurance....to make a long story short, within 6 months, Sammy got very sick and when we got him to the vet he didn't know what was wrong and didn't know if they could save him.. he was lethargic, unable to stand and it scared us to death. The vet took him, tried several things over the 5 days he was there and whatever it was, the medicine and care he was given was enough to save his life. The bill was over $1,000.00 and when I submitted it to Pet First with the vet's paperwork, we received almost all of the money back that we had spent, less the low deductible...in a very short time, without any hassle what-so-ever. We highly recommend this company as without them, we would have had a very hard time absorbing the costs of Sammy's treatment that saved his life. Today we still have our Sammy and also Pet First Insurance. We would not be without the both of them!! Thank you Pet First.Sincerely, Nancy & Mike Warner
Kathie McClure
Kathie McClure
13:19 09 Jun 20
Just called to activate 30 days free pet insurance. I expected a hard sell for a policy but was pleasantly surprised at how professional the representative was in explaining coverage. No pressure at all. I decided to go ahead and activate a family plan for my two new pets because the monthly premium was so reasonable and based on my past experiences as a pet owner I know I'll use the coverage!
Angela Tvarozek
Angela Tvarozek
19:46 08 Jun 20
The shelter where I adopted my two cats used this insurance and I kept using it after the trial period ended. Honestly, having pet insurance in the first place is really helpful in emergencies, which we've had, and this one in particular is very affordable for two large male cats. The only downside is that, at the time that I last needed to file a major claim, the pet hospital I went to didn't have this company on file, so they couldn't file the claim on my behalf. But I'm sure that will change in the future and I'm still satisfied with the service and expedience of this insurance company.
Terry Murtaugh
Terry Murtaugh
21:06 06 Jul 20
My first claim with PetFirst was processed promptly and professionally. Instructions were clear and the electronic submission process went smoothly. No hassle claim service. Impressive!
Alexa Uribe
Alexa Uribe
04:13 19 Jul 20
This was the only insurance I found that had a rider to include routine care. It was easy to obtain a quote online. I didn't save my quote and received a follow up call. When I returned the call, it was easy to sign up and make my payment by phone.
Erika Hunter
Erika Hunter
12:47 29 Jul 20
When I called, the responder was very helpful and guided me through each plan in full detail and clear words! He was very nice, polite, and tolerated my inexperience with insurance—related business!
Corygirl713 C
Corygirl713 C
00:24 01 Aug 20
Easy to use. No issues filing my claim. Hard to find a pet insurance company willing to reimburse 90%. I recommend them.
Silke Rivera
Silke Rivera
00:44 03 Aug 20
We had Pet First insurance for a little over year when we found out that our dog had to have cruciate ligament repair. The claim submission was easy and super fast. The reimbursement came as promised. I am so glad that we choose pet First Insurance.
Brett Garrett
Brett Garrett
16:12 05 Aug 20
Easy sign up process. The CSR, Brooke was very informative, answered all questions completely and was very pleasant. Highly recommend pet coverage for emergencies. This is a customizable plan that allows the consumer to decide exactly what type of coverage you need/can afford.
Brittany Otter
Brittany Otter
14:29 08 Aug 20
PetFirst is the only insurance company that insures my 14 year old dog and the customer service representative was great in finding a policy that fit my budget and my dog's health expenses. They process claims quickly and it's easy to upload documents. Id recommend PetFirst to anyone who wants to care for thier dog responsibly.
Frank Shifreen
Frank Shifreen
05:21 08 Aug 20
PetFirst Insurance has been an excellent insurance company at a difficult time for us and our cat Momoko. We have been subscribers for several years and had no reason to need the bernefits of pet health insurance.The adjusters were very helpful and helped us with our cats illness by providing service at a time when we needed it. Anyone we spoke with from Pet First has been kind,polite and helpful. When we had to file a claim they were helpful by walking us through it. Thanks Pet first!
MsJd777
MsJd777
01:00 13 Apr 18
PetFirst has allowed me to give my dog w/ cancer the opportunity to live his life to fullest while he is here with the help of their coverage of all his holistic treatments and medicines that I could otherwise not afford.
MsJd777
MsJd777
15:41 25 Aug 20
PetFirst has allowed me to give my dog w/ cancer the opportunity to live his life to fullest while he is here with the help of their coverage of all his holistic treatments and medicines that I could otherwise not afford.
Helen Ali
Helen Ali
01:26 28 Aug 20
Very easy to file claims, vaccines covered under preventive plan, happy I chose Pet first insurance
Wonder Beagle Murphy
Wonder Beagle Murphy
13:29 17 Jan 20
Petfirst adheres to the terms and conditions of their policy. They offer a 100 percent reimbursement and an annual deductible. Their cost is very favorable in comparison to the 2 other companies my dogs are insured with. They have very short wait periods for accident and illness but be aware they do have a one year waiting period for orthopedic conditions.They need to offer a fully online experience including ach deposits of payments and closer to real time claims status online to earn 5 stars but I would certainly recommend them without reservation.Sincerely,Molly
Lance Neale
Lance Neale
00:16 02 Sep 20
We have had this pet insurance policy for 6 years, thank goodness never needed it.Until recently our cat was diagnosed with eye cancer. Everyone I dealt with at petfirst was helpful, compassionate and responsive.They paid our claim quickly and fairly.Im very happy I had this insurance plan.
Lori Ann Day
Lori Ann Day
21:44 10 Sep 20
Glen is a wonderful representative of PetFirst Pet Insurance. He is a well informed associate of the company. He has that personal touch, and really cares from the heart about the guardian and the pet itself. This is very rare. Wonderful company! Thank you so much!Lori Ann Day
Aleksandar Nikoloski
Aleksandar Nikoloski
15:22 11 Sep 20
Very easy and straightforward claiming process. I definitely recommend them.
Charles Jones
Charles Jones
17:45 20 Sep 20
I found the PetFirst website to be easy to use after a littlepractice and their help desk is also easy to access.A little patience with their turnaround times after filing a claimis indicated but worthwhile. I found very little quibbling overthe claim as long as you can get your Vet to supply the neededinformation (invoice, medical notes, test results, etc).
Michael McCormick
Michael McCormick
11:22 06 Sep 20
great service
Vickie Minelli
Vickie Minelli
23:20 01 Oct 20
I was suggested Pet First when I adopted my 1st cat. I have had them ever since. Very helpful with answers to my questions. Will continue to use them on future pets
Donna d flack Flack
Donna d flack Flack
10:14 12 Oct 20
They help me out a lot . My cat has uti and ear problems. When I get my claims in they are processed within two weeks and all is good. I'm thankful they're very professional and pleasant people to work with.
n v
n v
00:10 16 Oct 20
PetFirst was the best decision for my bulldog Ruby! When she gets sick unexpectedly, the stress level is already raised with worry her. PetFirst eases the stress by making it so simple to file a claim. The website is user friendly, easy to navigate and submit the claim on line. Thank goodness for that! Plus they respond very quickly. I appreciate that as well.
Nicole Dupont
Nicole Dupont
15:38 16 Oct 20
Rates are reasonable, coverage for major accidents and injuries is good. We unfortunately had to use it for one of our pups when she had a hospital visit due to a GI infection. We filed the claim and it was processed quickly! Tip: make sure to submit all pet information the first time (including pet’s 12 month vet history) to make things go smoothly.
Susan
Susan
15:02 19 Oct 20
Pet First Health Insurance is the best decision I made when adopting my dog. They quickly process and explain their decisions. Great value.
Valerie Luckett
Valerie Luckett
04:24 23 Oct 20
I had the chance to talk to someone about possibly get pet insurance for my two cats. Upon calling the young lady first greets me getting to know how much I love my cats and then continue the process. They were very thorough, she went as far as explaining and ensuring I understood the potential policy from price, coverage, and inclusion and exclusions. I have not yet set my mind with them, but definitely enjoyed the experience. Would recommend!
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Consumer's Advocate Reviews

Patricia L, Oakboro, North Carolina
3 years ago
10/10
Thank you PetFirst.

Great Company, I have had several large claims i n the 8 yrs Chewy has been alive. They never disappointed me. If it hadn't been for Pet First, I would have had to make a decision no one ever wants to make. Thank you Pet First.

Dani S.
5 years ago
10/10
THANK GOODNESS

I have had Pet First since my Boxer was 4 months. When he turned 5 and his renewal was up I was not going to increase his coverage b/c he was healthy. The agent on the phone recommended that I should b/c of his age/breed etc. I have had 2 other Boxers who died VERY young so I thought about it and it was only $20/more...GOOD THING I did. 1 month later my dog started acting VERY strange....3 months later he collapsed..HE HAS HEART ARRYTHMIAS..6 months later he had a heart attack... He takes 8 different medications A DAY ($500 every 30 days), wears a heart monitor every 4-6 months ($600), blood test every 3 months ($200) not to mention ER visits when he's breathing different...AND he has some back/knee problems..THANK GODNESS I changed his plan & I have insurance! He is doing FABULOUS! Just had a full blood panel done last week and a heart monitor!!! HE IS A TOUGH BOY! The key is keeping him calm!

Chelsea Carroll
4 years ago
10/10
“pet insurance allowed us to not worry about the price of treatment.”

Our dog ate some Hydroxycut that spilled on the floor. We had no idea how many he ate since the entire bottled spilled. We rushed him to the emergency vet where he had his stomach pumped and had to stay for observation. Thankfully, he was okay - I think mom and dad were more scared than he was. This pet insurance allowed us to not worry about the price of treatment. We got our money back quickly and I'm sure we will be using it again since he has the habit of eating things he shouldn't.

PetInsuranceReview.com Reviews

Roseann Meale
3 years ago
10 / 10
So Far So Good

We have had Pet First Insurance 8 months. At the time my dog had no problems, was in great health. Shortly after moving we noticed that her breathing was not the same, which started an endless trip to the vet, with shots, tests, 2 bouts of pneumonia, CT Scan, Rhinoscopy and numerous medications. Pet First handled every claim quickly and so far as of today I have had no problem. My vet submits the claim I receive an e-mail stating they received the claim and in about a month or less the check is in the mail. My dog is still under the care of the vet and we are hoping the new medication works.

Kim Flemm
3 years ago
10 / 10
Easy to get a claim paid

Working with PetFirst is easy - claims get paid very fast with no hassle!

Topher
4 years ago
10 / 10
Outstanding Service!

I've only had to claim a few issues with my Lab, however each time PetFirst has been there and helped me with any questions I had and with prompt responses to claims! Everyone that asks if I have pet insurance gets an exuberant "YES, PetFirst!"

Kathy Odell
4 years ago
10 / 10
Great customer service. Quick processing.

We adopted a senior Miniature Pinscher/Chihuahua about 4 months ago from a shelter and he suddenly came down with a bad cough over the weekend. After a weekend emergency vet visit and a visit to our regular vet on Monday, he was diagnosed with chronic bronchitis. This was our first claim with PetFirst. I took the time to carefully read all the instructions on which documents were required to submit a claim. I also called customer service to make sure I had everything they needed before I submitted the claim via email. I was notified promptly via email that they received the claim, when the claim was being processed and then the amount that I would be reimbursed. Since this was our first claim, I called with questions on the reimbursed amount which customer service explained to me. All good! Very happy with the process, the customer services and the PetFirst product.

Donna Herald
4 years ago
10 / 10
PetFirst is affordable and hassle free.

I searched for months for a pet insurance that would accept elderly dogs and cover breeding emergencies. Pet First is the only one that covered all my needs and is surprising affordable. My 15 year old poodle needed growths removed and the claim was handled quickly and efficiently. The procedure ended up only costing me fifty dollars. For a small additional fee the breeder's rider gives me peace of mind in case there should ever be an emergency puppy delivery. I tell everyone who adopts one of my puppies about Pet First. It's a great value for peace of mind.

Amber Windell
4 years ago
10 / 10
I’m so glad I decided to get Petfirst Pet Insurance

I had heard of pet insurance but really didn't believe in it much. A friend's dog was diagnosed with Addison's disease and her vet bills were outrageous. I decided to look into it and PetFirst was the best plan I could find that would cover all the conditions my dachshund was prone to and was a good value given her older age. I'm so glad I got pet insurance because it really made Zoey's diagnosis easier to handle knowing I was covered.

Alicia Williams
4 years ago
10 / 10
Dependable

Our dog Greta had to have surgery to correct a blocked bile duct which affected her liver and gallbladder. This was necessary to save her life . The total care was over $5,000.00 . Within two weeks of submitting our claim Pets First issued us a $5,000.00 check. The total of our insurance coverage. Thank you Pets First for helping us , help our baby.

Heather
4 years ago
10 / 10
I learned my lesson!!

I always rescue my dogs, but in a weak moment, I purchased an adorable puppy from a breeder a few years ago. I was assured that the puppy was vaccinated and in good health, but he soon fell ill from a common puppy disease. I had no insurance, and wound up spending $5,000 in vet bills. In the end, my puppy died anyway. Not only was it devastating to my family, it was a costly lesson. I recently adopted a mutt from a rescue group and will not allow anything like that to ever happen again! Scooby is worth any medical care he may need if anything ever happens. So far, Petfirst has given me peace of mind and Scooby has given me lots of laughs and love!!!

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