Shelter and Rescue Partnerships | PetFirst

Shelter and Rescue Partnerships

Did you know PetFirst was co-founded by the former CEO of the Kentucky Humane Society? It’s true! PetFirst has a unique, first-hand understanding of the adoption process from a humane perspective and our Pet Insurance plan and coverage options are designed to integrate seamlessly with your current adoption process.

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Why Partner with PetFirst Pet Insurance?

A Safety Net for Adopters

Adopters get 30 days of pet insurance coverage with adoptions, protecting the pet’s health from the start.

Reduces Health-Related Returns

Reduce the amount of returned pets and health-related phone calls by offering immediate healthcare.

Adds Value to the Adoption

Your adopters will receive the perfect companion, coupled with the health plan to protect them.

Why Choose PetFirst?

  • Available for dogs & cats of all ages
  • Coverage begins immediately following activation (no time limit for activation!)
  • Covers most accidents and illnesses
  • Covers incubating conditions
  • Covers holistic care
  • Reimburses 100% after a low $50 deductible (per-incident)

Learn More About our Coverage

How does shelter coverage work?

  1. Adopted Pet Leaves the Shelter

    The shelter provides new pet owners with pamphlets and information about activating the pet insurance included with their adoption.

  2. Coverage Begins with Plan Activation

    Adopter activates their 30-days of pet health coverage, which begins immediately. No 14-day wait period!

  3. The New Family Can Renew Coverage

    After the 30-days of coverage, the pet owner has the opportunity to renew the pet insurance plan.

Shelter Starter Kit

Shelter start kit
Protecting your adopted pets is simplified with PetFirst Pet Insurance coverage for new adopters. Partnering organizations receive a free Shelter Starter Kit, which contains essential materials for your adopters, as well as items the facility can use to help to fulfill it’s pet-loving mission.

The exclusive PetFirst Shelter & Rescue Starter Kit includes:

  • Dedicated account manager contact information
  • Poop bags
  • Pens
  • All necessary pamphlets & brochures for adopters 

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Partner Stories

My pup Sherbert got Parvo Virus within the first week of adopting her. Luckily the humane society provided a 30 day trial of PetFirst.. I extended it and... it’s the best thing I have ever done. Read More

Bryanna | Pet Parent to Sherbert and Porkchop

During the recent freezing temperatures and snow storms, Morgan found himself in a situation which required fire and rescue workers to save his life.  During a weekend trip to Long Island Morgan and his fur-brother Charlie ventured away from us.   Read More

Fred Rogers | PetFirst policyholder and proud pet parent of Morgan and Charlie

The cost would have been overwhelming to us if not for our PetFirst Pet Insurance. It was so easy to submit the claim, the customer service representatives were very kind and helpful. Read More

Peggy Adams | CEO of the Peggy Adams Animal Rescue League

Frequently Asked Questions

Are hereditary and congenital conditions covered?

Yes. When your pet is insured with a PetFirst pet insurance policy, they will have continuous coverage of any hereditary and congenital conditions that manifested in a previous policy year.  If a hereditary, congenital, or chronic condition and/or its symptoms are noted by your veterinarian before your enrollment, they are considered pre-existing and will not be covered by your PetFirst pet insurance policy.  

Is there a waiting period before my coverage starts?

Yes. We have less than a 25 hour waiting period for accidents (midnight EST next day). For example, if you sign up on Monday, and your cat falls out of a tree on Tuesday, you can take her to the vet and be reimbursed for her care.

There’s a 14-day waiting period for illnesses. If your puppy develops an ear infection, and you’ve been a policyholder for more than 14 days, we’ll be able to help you cover the associated costs.

Please note, there’s a 12-month waiting period for cruciate ligaments and disc disease.

My dog is a rescue and we don’t know her age. How do you determine the premium without a definite age?

We base pricing on the attending veterinarian’s best estimate of the pet’s age.

How do you know whether a condition is pre-existing for a recently adopted pet?

We’ll request all the medical records available for your pet when you submit your first claim. Once we have your pet’s veterinary records and adoption paperwork, we’ll work with you and your veterinarian to figure out what pre-existing conditions your dog or cat may have.

How do I pay for pet insurance?

We accept Visa, Mastercard, Discover, and American Express. Your premium will be charged to your credit card or auto-drafted from your bank account each month.

Do you cover treatment for parvo, giardia, or kennel cough?

Yes! As long as it wasn’t considered pre-existing when you enrolled, it’s covered.

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Is your organization interested in partnering with PetFirst Pet Insurance? Are you already a partner and need to reorder brochures or marketing materials? Fill out the form below and we'll get right back to you!

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