Do you offer pre-approvals or pre-authorizations?

Unfortunately we do not have the ability to pre-authorize services.

Will you review an estimate my veterinarian has given me?

Unfortunately we do not have the ability to pre-approve claims.

Why can’t you pay my veterinarian directly?

There are no veterinary networks.

How do I know when my policy is expiring or about to renew?

Select “Policies” in the menu of your MyPets account. Desktop users should…

What does my policy cover?

We would love to be able to have a comprehensive…

Where can I find the details of my policy?

Once logged into the MyPets portal, select “Policies” in the menu.…

How do I add a pet to my policy?

One of our Customer Service representatives will be happy to…

What PetFirst’s customer care commitment?

We strive to help provide you with a helpful, humane…

What is MyPets? How do I manage my account online?

MyPets is PetFirst's policy management system. It allows you to…

Can I upgrade or downgrade my plan coverage?

You can not upgrade your coverage until the time of…

Can I change my deductible? Are there penalties for doing so?

You can raise your deductible. When making this change, your…

After I enroll can I change my deductible or reimbursement level?

You can not upgrade your coverage until the time of…

What is a deductible, and how does it work?

A deductible is the annual amount you pay per policy…

Why didn’t I get my policy documents in the mail?

PetFirst is committed to being as green as possible, so…