Policy Archives | PetFirst

Policy

Do you offer pre-approvals or pre-authorizations?

Unfortunately we do not have the ability to pre-authorize services.

by PetFirst
11 months ago

Will you review an estimate my veterinarian has given me?

Unfortunately we do not have the ability to pre-approve claims.

by PetFirst
11 months ago

Why can’t you pay my veterinarian directly?

There are no veterinary networks.

by PetFirst
11 months ago

How do I know when my policy is expiring or about to renew?

Select “Policies” in the menu of your MyPets account. Desktop users should…

by PetFirst
3 years ago

What does my policy cover?

We would love to be able to have a comprehensive…

by PetFirst
3 years ago

Where can I find the details of my policy?

Once logged into the MyPets portal, select “Policies” in the menu.…

by PetFirst
3 years ago

How do I add a pet to my policy?

One of our Customer Service representatives will be happy to…

by PetFirst
3 years ago

What PetFirst’s customer care commitment?

We strive to help provide you with a helpful, humane…

by PetFirst
3 years ago

What is MyPets? How do I manage my account online?

MyPets is PetFirst's policy management system. It allows you to…

by PetFirst
3 years ago

Can I upgrade or downgrade my plan coverage?

You can not upgrade your coverage until the time of…

by PetFirst
3 years ago

Can I change my deductible? Are there penalties for doing so?

You can raise your deductible. When making this change, your…

by PetFirst
3 years ago

After I enroll can I change my deductible or reimbursement level?

You can not upgrade your coverage until the time of…

by PetFirst
3 years ago

What is a deductible, and how does it work?

A deductible is the annual amount you pay per policy…

by PetFirst
3 years ago

Why didn’t I get my policy documents in the mail?

PetFirst is committed to being as green as possible, so…

by PetFirst
3 years ago

Start your free quote.

Get My Free Quote Get Quote