What documents do I need to file a claim?

PetFirst needs the following information in order to process your…

What is the status of my claim?

You can check your claim status by selecting “Claims” in…

How long will my first claim take to process once I file it?

At PetFirst, we strive to get your claim processed within…

How do I get paid when my claim has been approved?

Keep an eye on your mailbox! We'll send you a…

How is reimbursement calculated?

We calculate your reimbursement based on your veterinary bill. Once…

Where can I get a claim form?

You can download a claim form here, or you can call…

How can I contact PetFirst about a claim?

If you have questions, please call our Customer Service team…

What should I expect after filing a claim?

The PetFirst way is to keep our lines of communication…

Should I bother to file a claim if my bill is less than my deductible?

Yes. Since our deductible is on a per incident basis,…

What should I expect in the event of an accident or illness?

If the unfortunate happens, we want to reduce your stress…

Is there a waiting period before my coverage starts?

Yes. We have less than a 25 hour waiting period…

How do I file a claim?

You have the option to submit your claim via MyPets online portal,…