I’ve decided we no longer need coverage for my pet. How can I cancel my policy?

We would hate to see you go, but you are…

Can I add an additional phone number to my account?

In your MyPets account, select “Account” in the menu, then select…

How can I make a missed payment?

Click “Payment Settings” in the menu of your MyPets account. To…

What happens if an insured pet is given away or changes owners?

If your pet changes owners we can not transfer ownership…

Will my premium increase over the life of my pet?

When we set your premium, it will be partially based…

How do I renew my policy if it has expired?

Give us a call at 855-270-7387, and one of our…

Will my policy automatically renew each year?

Yes. Your policy will renew each year unless we don't…

How do I pay for pet insurance?

We accept Visa, Mastercard, Discover, and American Express. Your premium…

How do I update my billing and contact information?

The easiest way to update your billing and contact information…

When will my payments be charged?

Monthly Paying Policyholders: Your billing date is the same day…

How does the online-only discount work?

The $10 off discount only applies to purchases made on…

What payment methods do you accept?

We accept debit and credit cards — Visa, Mastercard, Discover,…

What is the 14-day money back guarantee?

At PetFirst, we strive to make pet health insurance coverage…