What is the status of my claim?

You can check your claim status by selecting “Claims” in the menu of your MyPets account. You will be able to view any received and past processed claims. If you are missing documentation needed to process the claim, the items needed will be displayed on the “Received” tab. There will also be a red bar across the top of the screen to let you know we need more documentation.

Please check your email, as we would have notified you what exact documentation is needed in order to process your claim. Once you send the additional documents needed, we can get that processed quickly and reimbursement out to you as soon as possible if it is a coverable incident.

For claims that have already been processed, you can select the “Processed” tab to view the claim nature, status, amount requested, the amount reimbursed or reason it was denied. Click the “>” at the end of the bar to expand the information on your claim.

If you do not have a MyPets account, give us at 866-937-7387 to learn the status of your claim.