How do I file a claim? | PetFirst

How do I file a claim?

by PetFirst Pet Insurance
10 months ago

You have the option to submit your claim via MyPets online portal, email, fax or mail. Please be sure to send the claim form, veterinary records and itemized invoice in order to get your claim processed quickly and money back in your pocket. You must submit a claim within 90 days of the treatment or invoice date in order to be eligible for reimbursement.

Submit Via MyPets Portal

  • Click “Submit a Claim” in the menu, and you will be able to upload digital files of your veterinary records (SOAP notes, chart notes) and itemized invoice.
  • Select the pet which the claim is for.
  • If you are submitting a claim for each pet, you will need to upload the applicable documents for each pet (even if the documentation has both pets listed).
  • Select whether it is a “New” or “Existing” claim you are providing documentation for
  • Click “Add Files”
  • Select the files needed to process the claim, click OK
  • Verify all the files and documentation needed is listed on the screen
  • Click “Submit” to send the documentation to PetFirst
  • You can always send additional documents by following the same steps above with any documentation you forgot to send initially, and select it is an “Existing” claim 

Submit Via Email:  SubmitClaim@petfirst.com. You can always email your claim documentation to PetFirst. Be sure to include your policy # and pet name. 

Submit Via Fax: 877-281-3348. Please be sure to note the pet name and policy # on all fax documentation. 

Submit Via Mail: 
PetFirst Pet Insurance
Attn: Claims Department
400 Missouri Avenue, Suite 105
Jeffersonville, IN 47130

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