What should I expect after filing a claim?

The PetFirst way is to keep our lines of communication as open and simple as possible. After all, you want to focus on helping your pet be healthy!

After you file a claim, we’ll send you an email confirming we’ve received it. If you don’t get this email within 72 hours, give us a call or send us an email to make sure we received it. If we have follow up questions, we’ll be in touch. If you’re missing any information from your claim, we’ll send a clear, concise email to let you know what we still need from you before we can begin processing your claim. Once we’ve processed your claim, we’ll send you an email confirming the claim processing is complete and that you can check its status on your MyPets account.

Your reimbursement check should arrive in your mailbox within 10 business days from the date on which we processed your claim.