What should I expect in the event of an accident or illness? | PetFirst

What should I expect in the event of an accident or illness?

by PetFirst Pet Insurance
10 months ago

If the unfortunate happens, we want to reduce your stress and worry by making the process simple so your furry friend can receive the best care available. Visit your licensed veterinarian, specialist, or emergency animal hospital and get your pet the help it needs. You’ll pay for the treatment upfront, and then complete and send the claim form, vet records from the visit, and an itemized receipt to us. You can do this via email (SubmitClaim@petfirst.com), fax (877-281-3348) or mail.

While your pet is recuperating, we’ll work on getting your claim through our system. We process all claims within 30 business days after we receive all the information required from you and your veterinarian. To help speed things along, please request your pet’s full medical records, including veterinarian’s notes and adoption records, be faxed or emailed to us. If we need more information, we’ll be in touch. Once we have everything we need from you and your veterinarian, we’ll get you reimbursed within 30 business days.

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