PetFirst needs the following information in order to process your claim:
Completed & Signed Claim Form (this form is not required if submitting a claim through the MyPets Claim Portal)
Veterinary Medical Records – also known as SOAP notes, medical chart notes (these are NOT the summary of the visit notes provided with your invoice – you will need to ask the veterinarian or vet staff to provide you with copies of the SOAP notes).
If this is your first claim with PetFirst, we require the last 12 months of veterinary records in order to process your claim. Be sure to send records from all veterinary providers your pet has visited in the last 12 months.
If you adopted your pet and this is your first claim, we require the adoption paperwork and veterinary records from the adoption facility.