Why didn't I get my policy documents in the mail? | PetFirst

Why didn’t I get my policy documents in the mail?

by PetFirst Pet Insurance
2 years ago

PetFirst is committed to being as green as possible, so we avoid sending things via mail when possible. All documentation will be sent to the email address you provided upon enrollment. If we don’t have an email address on file, we’ll send it by mail. You can always view your policy documents and claim forms on our website by logging into your MyPets account here.

To view your policy documents, click on “LOGIN” link at the top of the site. Log in with the email address associated with the policy and your password. Click here if you’ve forgotten your password.

If you’ve updated your password and/or email address and still aren’t receiving messages from us, there could be a few reasons why. Don’t worry, give us a call at 866-937-7387, and we can help you out!

Unsubscribed: At some point in time, the “unsubscribe” button was selected on a previously sent emails. If “unsubscribe” was selected for one of PetFirst’s marketing emails, it won’t send any more emails moving forward. If you want to receive newsletters, announcements, tips about your insurance and other marketing emails again we can help you re-subscribe!

Bounced: The system has flagged your email address as bounced which can happen for a variety of reasons; these including having a full mailbox, an auto-reply/out of office set up, a blocked email address, etc. Don’t worry, we can fix that, too!

Spam/Blacklisted: For one reason or another, the emails are either being filtered into the spam folder or being blocked entirely. Rather than working through the complex set of “white-listing” emails from PetFirst, we advise having an alternative email address on file.

Incorrect email address: We might have your email incorrect in our system. We can double check that for you!

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