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Inside Sales Representative

Position Overview

Will work directly with pet parents to provide solutions for their pet insurance needs

Essential Duties and Responsibilities

  • Manage inbound email and phone inquiries from our customers for the purpose of selling a pet insurance policy.
  • Make outbound calls to current or prospective customers in an attempt to sell Pet Insurance from warm leads. 
  • Handle all calls promptly and effectively to minimize customer wait times per company standards while at the same time focusing on building rapport.
  • Build strong knowledge of services offered to assist in soft customer up-sell.
  • Track and prepare reports as required by management.
  • Additional activities as directed by management.

Essential Knowledge, Skills, and Abilities

  • 2+ years of proven sales success within an inbound service environment, preferably a direct sales environment.
  • Ability to operate in a fast-pace, multi-tasking environment with deadlines
  • Strong written, verbal, interpersonal, and phone communication skills.
  • Excellent tracking, follow-up, negotiating, and relationship building skills.
  • Demonstrated ability to consistently overcome objections.
  • Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
  • Ability to learn quickly (to include our proprietary CRM system for managing customers).
  • Proven history of adherence to corporate policies, procedures, and guidelines.
  • Strong computer background using MS Word, Excel, and Internet.
  • Flexible Schedule requirements, with the ability to work evenings, holidays, and weekends.
  • Proven attendance reliability.

Beneficial Knowledge, Skills, and Abilities

  • Experience in Insurance Sales, Service industry and/or Contact Center environment.
  • Proven success in sales, with a sales conversion rate of 20% or better.
  • Resident Property and Casualty Insurance License is preferred.

Education/Experience Requirements

Bachelor’s degree is preferred; high school diploma or GED is required.

Interested in more information on this position, or would like to apply?


Status: 'Full-Time'
Reports To: General Manager of Operations