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Inside Sales Representative

Position Overview

Will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment.  Will manage and optimize inbound calls and other leads to increase policy sales through the call center.

Essential Duties and Responsibilities

  • Manage inbound email and phone inquiries from pet parents to sell pet insurance policies.
  • Manage time and other resources to ensure sales goals are met consistently.
  • Make outbound calls to current or prospective customers to sell pet insurance from warm leads. 
  • Handle all calls promptly and effectively to minimize wait times.
  • Build rapport with potential customers to reinforce the value of PetFirst’s brand and our pet insurance products.
  • Build strong knowledge of products and services offered.
  • Additional activities as directed by management.

Essential Knowledge, Skills, and Abilities

  • 2+ years of proven sales success within an inbound service environment, preferably a direct sales environment.
  • Ability to operate in a fast-pace, multi-tasking environment with deadlines.
  • Ability to obtain property and casualty insurance license (preparatory course provided by PetFirst).
  • Strong written, verbal, interpersonal, and phone communication skills.
  • Excellent tracking, follow-up, negotiating, and relationship building skills.
  • Demonstrated ability to consistently overcome objections.
  • Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
  • Proven history of adherence to corporate policies, procedures, and guidelines.
  • Strong computer background using MS Word, Excel, and Internet.
  • Flexible schedule requirements, with the ability to work evenings and weekends.
  • Proven attendance reliability.

Beneficial Knowledge, Skills, and Abilities

  • Experience in Insurance Sales, Service industry and/or Contact Center environment.
  • Resident Property and Casualty Insurance License is preferred.

Education/Experience Requirements

  • Bachelor’s degree is preferred; high school diploma or equivalent is required.

Interested in more information on this position, or would like to apply?


Status: 'Full-Time'
Reports To: General Manager of Operations


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