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Below are the answers to some of our most asked questions to help you get started.


By way of disclaimer, you should know that they're all general in nature and intended to teach you more about what PetFirst can offer you and your family. All the questions and answers assume that every policyholder and pet are complying with our policy wording, and that you'll follow up with us with every claim. Each situation and claim will be reviewed by a PetFirst Insurance Claims Expert on an individual basis, and policy wording will determine your pet's coverage.

Pet Insurance Coverage

Pre-Existing Conditions

Is My Pet Eligible For Coverage?

Filing Claims and Getting Reimbursed

Managing Your Policy

Billing Questions

Other Questions



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