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How Do I File A Pet Insurance Claim?

Need A Claim Form?
Click on the button below to download a PetFirst claim form. Complete the claim form and submit it along with your veterinary records from the visit and an itemized invoice. PetFirst will process your claim and provide quick reimbursement.

Download-Claim-Form-button.png
 

What Do I Need To File A Pet Insurance Claim?

Has your dog or cat recently visited the veterinarian for an injury or illness? Provide PetFirst the following items to ensure your claim is processed quickly:

      Checkmark.jpg  Completed & Signed Claim Form
  Checkmark.jpg  Veterinary Medical Records (SOAP Notes ) from Incident
  Checkmark.jpg  Itemized Invoice from Incident

We want to help you get the fastest reimbursement possible, and making sure we have all the neccessary documentation to process your claim is the best way to ensure a quick reimbursement. 

Completed Claim Form
Click below to see what a completed claim form looks like.
ClaimFormPic.png

Veterinary Medical Records
These can be digital records or handwritten. Most veterinary providers call them SOAP notes, and here are examples below. You can click to enlarge the images.
  • If this is your first claim with PetFirst, we require the last 12-months of veterinary records.
  • If you adopted your pet and this is your first claim, we require the adoption paperwork and any veterinary records you may have.
Correct-Digital-Records.png    Correct-Handwritten-Records.png

Itemized Invoice
These invoices may be digital or handwritten. We must have an itemized invoice to show the charges broken down and not just a total cost. Below are examples, you can click to enlarge the images.
Correct-Digital-Invoice.png    Correct-Handwritten-Invoice-(1).png

Where Do I Submit My Pet Insurance Claim?

You have a choice to submit your claim via PetFirst Pet Insurance's online portal, email, fax or mail. Please be sure to send the claim form, veterinary records and itemized invoice in order to get your claim processed quickly and money back in your pocket. You have the ability to submit a claim within 90 days of the treatment or invoice date.

Online:
Login to your MyPETS account to submit you claim

Email:
SubmitClaim@petfirst.com

Fax:
877-281-3348

Mail:
PetFirst Pet Insurance
Attn: Claims Department
One Quartermaster Court
Jeffersonville, IN 47130

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